Oracle Siebel CRM dostavlja sveobuhvatno CRM rješenje i pokriva upravljanje svim procesima sa korisnicima: Sales, Marketing, Contact Center, Service, te nudi i višestruka rješenja za brojne napredne funkcionalnosti (Opportunity Management, Loyalty Mgmt, Quote&Order, Filed Service, Self Service).
Oracle Siebel CRM uključuje horizontalna (Call Center, Partner Relationship Management, Order Managenet) i vertikalna, industrijski specifična rješenja, napravljena za više od 20 industrija (Communication, Media & Energy, Financial Servic, Public Sector, Life Sciences... ), koja osiguravaju da su podaci i procesi organizovani u skladu sa najboljim svjetskim praksama.
Oracle Siebel Sales increases sales efficiency in real time. With integrated support for sale methodology, Siebel Sales manages creating offers and business opportunities, partner management, and product and services configuration in order to fulfill user demands.
Siebel Sales offers organization of data sharing among teams, efficient management of users and sales activities, as well as synchronizing sales processes among different communication channels.
Siebel Enterprise Marketing Suite is comprehensive solution for marketing that covers all segments of marketing management in B2B and B2C environments, from asset management for marketing (resource scheduling, time planning) to creating and executing campaigns and tracking results of executed campaigns. Some of the available modules are:
Oracle Siebel Contact Center and Service modules offers faster, better and more efficient user support with user management, structural management of user requests and integrated management of all communication channels. Some of the available modules: